Extremely Disappointing Experience.This was one of the worst hotel experiences we've had and certainly not what we expected from a Marriott property.We arrived at the official check-in time, but our villa wasn't ready, and we had to wait 45 minutes without even being offered water or a welcome drink. The front desk staff was slow, unprofessional. We had to repeatedly ask for updates ourselves. The villa was dirty, had a foul smell, and basic amenities were not working. The ACs, Wi-Fi, and even the tap water had issues. There was no intercom in the villa, and reaching the front desk was a struggle. Every service request took 30–60 minutes and required multiple follow-ups. To make matters worse, food delivery from the restaurant took 1–2 hours, and it always arrived cold. The excuse was that our villa was far from the restaurant which is simply not acceptable.We came here to relax, but instead spent our stay we were chasing staff to fix basic facilities that should have been working before check-in.The bathroom was infested with ants and insects, making it completely unhygienic and unacceptable for a Marriott-branded property.I will also be sharing photos to reflect the actual condition. I would not recommend this property.

Extremely Disappointing Experience.This was one of the worst hotel experiences we've had and certainly not what we expected from a Marriott property.We arrived at the official check-in time, but our villa wasn't ready, and we had to wait 45 minutes without even being offered water or a welcome drink. The front desk staff was slow, unprofessional. We had to repeatedly ask for updates ourselves. The villa was dirty, had a foul smell, and basic amenities were not working. The ACs, Wi-Fi, and even the tap water had issues. There was no intercom in the villa, and reaching the front desk was a struggle. Every service request took 30–60 minutes and required multiple follow-ups. To make matters worse, food delivery from the restaurant took 1–2 hours, and it always arrived cold. The excuse was that our villa was far from the restaurant which is simply not acceptable.We came here to relax, but instead spent our stay we were chasing staff to fix basic facilities that should have been working before check-in.The bathroom was infested with ants and insects, making it completely unhygienic and unacceptable for a Marriott-branded property.I will also be sharing photos to reflect the actual condition. I would not recommend this property.

We recently stayed at Fern Hotel, Anjar, where we had booked a 4 BHK villa. Unfortunately, our experience was extremely disappointing and concerning. During our stay, a theft occurred inside our villa, which is completely unacceptable for a property of this standard. We immediately reported the incident to the hotel staff, expecting prompt action and support. However, the response from the staff has been very poor and unhelpful. No proper assistance or serious effort has been made to address the issue or investigate the matter. Adding to our concern, there were no CCTV cameras installed outside the villa, which raises serious questions about the safety and security of guests. It felt completely unsafe knowing there was no surveillance in such a critical area. The service was equally disappointing. We had to wait for approximately 1.5 hours for food. Initially, we were informed that a buffet was being arranged, but after waiting for almost an hour, we were told to place an à la carte order instead. This lack of coordination and communication caused unnecessary inconvenience. Such negligence towards guest safety and poor service standards are highly alarming. We strongly urge the management to take this matter seriously and improve their security measures and customer service. Overall, this has been a very unpleasant experience, and we would not recommend this property based on our stay.

We recently stayed at Fern Hotel, Anjar, where we had booked a 4 BHK villa. Unfortunately, our experience was extremely disappointing and concerning. During our stay, a theft occurred inside our villa, which is completely unacceptable for a property of this standard. We immediately reported the incident to the hotel staff, expecting prompt action and support. However, the response from the staff has been very poor and unhelpful. No proper assistance or serious effort has been made to address the issue or investigate the matter. Adding to our concern, there were no CCTV cameras installed outside the villa, which raises serious questions about the safety and security of guests. It felt completely unsafe knowing there was no surveillance in such a critical area. The service was equally disappointing. We had to wait for approximately 1.5 hours for food. Initially, we were informed that a buffet was being arranged, but after waiting for almost an hour, we were told to place an à la carte order instead. This lack of coordination and communication caused unnecessary inconvenience. Such negligence towards guest safety and poor service standards are highly alarming. We strongly urge the management to take this matter seriously and improve their security measures and customer service. Overall, this has been a very unpleasant experience, and we would not recommend this property based on our stay.