Had a wonderful stay at IORA the Retreat Kaziranga....lovely experience, everything was exactly as shown in the website and my children just loved their experience in the swimming pool. All the staff were very cordial and helpful and assisted us with genuine care. All the amenities were provided to us and the rooms were so clean and hygienic. The property had a really calming and refreshing aura. Every cuisine at the Scarlet Flame and Bhatban were delicious and fulfilling. Our stay at IORA was really worthwhile and hope to stay here again during future vacations. Hope the property maintains its standard always and best wishes to the staff.

The food service And the waiters were really respectful and kind! . But I am concerned about one of your staff who was behaving in a passive aggressive way, after having our lunch at bhaatban around 3:30 on this date. Me and my family went to the pool area for taking some pictures, but we were “questioned” or more likely interrogated by the staff member in the pool with blue shirt, (i think the pool manager whose not wearing glasses) that “what’s your room number.” Usually it is not much of a problem, but his tone was gruff and rude, after taking some pictures and enjoying our time there, I wanted to play in the game zone area as there is a sign which I saw from the pool area pointing to the game zone. I asked the other staff about the entrance and they told me to go from the front, after reaching the front I found out that they had locked the front door from inside and placed plants Infront of the door making it inconvenient to enter at all ! and most likely the entry was from the pool side area, as we were customers who didn’t have a booked room they locked the door making it exclusive only for the guests in the room. That’s a very bad impression, this is not the first time we have dined in there each time we went there we always had a good impression and nothing negative. But this time it was disrespectful, even if we haven’t reserved a room, we are still customers who had paid for the services. This behaviour is utterly ridiculous and unprofessional on behalf of those two staff, Especially the staff with blue shirt, his behaviour is utterly incompetent and unprofessional. I hope the management kindly takes care of this shameful behaviour. Even if it’s reserved for customers with reserved rooms, those 2 staff should have at least enquired us about it rather then behaving like that we are customers who doesn’t pay for the service, we would have gladly paid for it or made appropriate decision if those specific two had told us clearly or informed us. If proper action is take I request humbly to check the CCTV footage of today at around 3:30 pm 27 JUN 2026. At the end i would like to say that all the staff were very kind and respectful, but those in the pool weren’t very informative and respectful… I wished to rate service 5 star due to the extremely good food and restaurant service but the staff at the pool were disrespectful. May proper action be taken and signs or notice be made if needed..

During our recent visit to Kaziranga, we experienced wonderful hospitality, delicious food, and excellent service. But what truly stayed with me was the human warmth shown by two staff members — *Suhana* and *Riddhima*. In today’s fast-paced world, sincere service is rare. These two young ladies were not just “doing their job” — they were serving with heart. They observed every small requirement with care, attentiveness, and genuine involvement. Their smiles, warmth, and the way they connected with customers reflected emotional intelligence and true hospitality. What touched me most was that their service did not feel mechanical or forced. It carried kindness, presence, and respect. And that is what transforms a good experience into a memorable one. People may forget luxury, but they never forget how someone made them feel. A heartfelt appreciation to Suhana and Riddhima for reminding us that real service always comes from the heart.

I stayed here for 2 nights. It’s a peaceful property away from the crowd. They offer a great selection of food- multi cuisine and Assamese food. The rooms were pretty decent with good view of the garden. The pool was clean and the service is excellent. Highly recommended!